Privacy Policy
Effective Date: August 3, 2026
Flowtec Plumbing & Gas (“Flowtec”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit https://flowtecplumbingandgas.com.au/, contact us, or use our plumbing and gas services.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Telephone number
- Property or service address
- Details relating to your plumbing or gas enquiry
- Appointment information
- Payment or invoicing information (where applicable)
- Any information you voluntarily provide when contacting us
We may also automatically collect technical information including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Date and time of visits
- Referring websites
2. How We Collect Your Information
We collect personal information when you:
- Complete a contact form
- Request a quote
- Book a service
- Call or email us
- Communicate with us through our website
- Subscribe to updates (if applicable)
We also collect information through cookies, analytics tools and similar technologies.
3. Why We Collect Your Information
We collect and use your information to:
- Respond to enquiries
- Provide plumbing and gas services
- Prepare quotations
- Schedule appointments
- Process payments
- Improve our website and services
- Communicate with customers
- Maintain business records
- Comply with legal and regulatory obligations
Where permitted by law, we may also use your information to send service updates or marketing communications. You may opt out at any time.
4. Cookies and Analytics
Our website may use:
- Cookies
- Google Analytics
- Google Ads
- Other website performance and marketing tools
These technologies help us:
- Understand website usage
- Improve user experience
- Measure advertising performance
- Optimise our services
Most web browsers allow you to disable cookies; however, doing so may affect the functionality of the website.
5. Disclosure of Personal Information
We do not sell your personal information.
We may disclose your information to trusted third parties where necessary, including:
- Website hosting providers
- IT support providers
- Payment processors
- Marketing agencies
- Analytics providers
- Professional advisers
- Government authorities where required by law
Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with the Australian Privacy Principles.
6. Data Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
- Destruction
While no online system can guarantee complete security, we implement appropriate administrative, technical and physical safeguards.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
8. Access and Correction
Under the Privacy Act, you may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests can be submitted using the contact details below.
9. Overseas Disclosure
Some of our third-party service providers (such as cloud hosting, analytics or marketing platforms) may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure those providers comply with privacy obligations consistent with Australian privacy laws.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on this website.
12. Contact Us
If you have any questions, requests for access or correction, or concerns regarding this Privacy Policy, please contact us:
Flowtec Plumbing & Gas
Email: info@flowtecplumbingandgas.com.au
Website: https://flowtecplumbingandgas.com.au/
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).